O - FAQ
PRODUCTS
How soft are the products?
How soft are the products?
We work with organic natural fibers that are inherently soft, and we never use toxic chemicals or waxes on them. Our only use of natural starch before weaving is to ensure the yarn withstands the demanding process, but it’s washed out before reaching you. Because we embrace nature’s touch, each batch may have a unique softness, but rest assured, our products become softer with every wash. Follow our laundry care instructions for the best experience.
Do the products shrink?
Do the products shrink?
We’ve carefully woven, washed, and cared for our products to ensure they maintain their shape. Thanks to this process, there’s no room for fabric to shrink. However, as with any natural fiber, minimal shrinkage can occur over time. By following our laundry care instructions, you can maintain the quality and longevity of your items.
Do the colors fade?
Do the colors fade?
When we can’t source naturally colored cotton, we turn to natural dyes and the "en cubas" technique. While it’s a more expensive process, it’s worth it, this method resists fading from light and washing, ensuring that the beautiful hues of our sheets and kitchen linens last for a long time. Though natural fibers do soften over time, rest assured that our products will maintain their original color for years to come.
Do the colors bleed?
Do the colors bleed?
No. Thanks to the "en cubas" dyeing technique, our colors bond more effectively with the fibers, ensuring long-lasting, color-fast results. You can trust that your linens will retain their vibrancy, wash after wash.
Do I need to wash my sheets before using, and how often should I wash them?
Do I need to wash my sheets before using, and how often should I wash them?
Although all our products are pre-washed, we recommend washing your sheets before use to enjoy fresh, clean bedding and fully appreciate the experience. Our sheets get softer with each wash, and you can follow our laundry care instructions here. For hygiene and product care, we suggest washing your sheets and rotating them with an alternative set every 10 days, or more often in hot weather. Fresh, clean sheets are always a treat!
What should I use for washing?
What should I use for washing?
We recommend using a non-toxic, eco-friendly detergent to take care of your skin and the planet. Please avoid bleach, brighteners, and fabric softeners for the same reasons.
Do the sheets wrinkle?
Do the sheets wrinkle?
Our 100% organic sheets,woven with long-staple ring-spun cotton, are free from harsh chemicals or waxes, so they may wrinkle slightly. We believe in letting nature do its thing, but don’t worry, if you prefer a smooth look, you can iron them as needed. There's no such thing as a wrinkle-free, natural sheet, but that’s part of their charm.
What type of cotton are O’s products made of?
What type of cotton are O’s products made of?
Our products are crafted from 100% organic cotton, sourced from the US with a commitment to the land, the workers, and every step of the process. Fun fact: cotton naturally comes in four colors: natural, brown, green, and blue.
Why are the products more expensive than other products?
Why are the products more expensive than other products?
Our prices reflect the care and attention to detail in every aspect of production - organic, fair-trade, fair-pay materials, and processes that prioritize people and the planet. From sustainable sourcing to reducing waste and lowering our carbon footprint, we do things differently. It’s more time, more effort, and more cost, but it’s worth it to ensure quality, ethics, and sustainability.
How are the products made and where?
How are the products made and where?
Our products are crafted in our partner factories in Puebla, Mexico. The process involves numerous precise steps, all executed by skilled artisans and technicians. From the cotton harvest to dyeing and weaving, we oversee every detail. Stay tuned for behind-the-scenes footage of our thoughtful production process!
How deep are your fitted sheets?
How deep are your fitted sheets?
All our fitted sheets have a 16-inch deep pocket, and come with a full elastic band sewn around the edges for added flexibility, ensuring a perfect fit, even for the deepest mattresses.
What is the thread count for your sheets?
What is the thread count for your sheets?
We believe the focus on thread count distracts from what truly matters: quality. Rather than fixating on a number, we prioritize sourcing the finest, longest-staple organic cotton and working with experts who are fairly compensated. Our fabrics are designed to elevate your sleep, and that’s what we focus on.That said, our sheets are made from 300-thread-count percale, the same crisp, breathable fabric found in some of the finest hotel beds.
Do you have a warranty for your products?
Do you have a warranty for your products?
Absolutely! We stand behind the quality of our products with a lifetime warranty. Our sheets are designed to last, withstanding twice the number of washes as a regular set, around 750 washes.
How do I make sure all you say is true?
How do I make sure all you say is true?
We are committed to transparency, so please don’t hesitate to reach out with any questions at wecare@o-valle.com. As a Certified B Corporation, we meet the highest standards of social and environmental responsibility. We work with trusted standards and organizations that hold us accountable to the highest ethical and sustainable practices. We collaborate with certified suppliers and factories, and we’re in the final stages of our own certification process, having completed inspections, it’s now a matter of finalizing the paperwork. We’re always striving for improvement and transparency.
Find more information on our commitments and certifications here.
ORDERS & PAYMENTS
Can I cancel or change my order?
Can I cancel or change my order?
Once your order is placed, we’re unable to make changes or cancellations. If you no longer need the items you’ve purchased, no worries! Just head over to www.ovalle.com/returns to start the easy return process once your package arrives.
Can I change the shipping or billing address?
Can I change the shipping or billing address?
If you need to update your shipping or billing address, please contact our Customer Experience Team at wecare@o-valle.com. We’ll do our best to make the change as quickly as possible!
Can I change my payment method after my order is placed?
Can I change my payment method after my order is placed?
Unfortunately, once an order is placed, we can’t change your payment method.
How can I apply a discount code to my order note?
How can I apply a discount code to my order note?
You can apply a discount code at checkout on the right-hand side of the screen. Just keep in mind, only one discount code can be used per order. If you forgot to add it, don’t worry! Our Customer Experience team is happy to help. Simply send an email to wecare@o-valle.com to reach out to them.
Will the recipient of my gift see pricing on the invoice?
Will the recipient of my gift see pricing on the invoice?
No need to worry! Pricing will not appear on any of our invoices, ensuring a thoughtful gift experience.
Do you offer gift wrapping?
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, each product is carefully wrapped by hand using beautiful craft paper and twine, making it gift-ready in its own right.
Why is my credit card charged upon order placement?
Why is my credit card charged upon order placement?
Your security is our priority. We don’t store any credit card information, which is why your card is charged at the time of ordering. If you change your mind, don’t worry, you can cancel your order before shipment and receive a full refund.
Can I split my payment?
Can I split my payment?
Unfortunately, we only accept one form of payment per order, and payment must be made in full at the time of purchase.
Will I be charged sales tax?
Will I be charged sales tax?
Sales tax applies for customers in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming. Sales tax will be calculated and shown in your order summary at checkout once the shipping address is entered.
SHIPPING & DELIVERY
What are your shipping methods and costs?
What are your shipping methods and costs?
We offer a range of shipping options to suit your needs:
- Standard Shipping: Free on U.S. orders of $100 or more
- 2-Day Shipping: $20
- 1-Day Shipping: $30
- International Standard Shipping: $30
- International Expedited Shipping: $50
Orders are shipped and delivered Monday through Friday. Please note, 1-Day and 2-Day shipping are not available for PO Boxes, U.S. Territories, military addresses, and international destinations. For PO Box addresses, we ship via USPS.
Do you ship outside the US?
Do you ship outside the US?
Yes, we currently ship to Canada and have the ambition to expand our delivery map in the future.
My package is late, what do I do?
My package is late, what do I do?
We understand how exciting it is to receive your order, and we’re here to help if there’s a delay. Our beautiful and mindful products are worth the wait! Please contact our Customer Experience team wecare@o-valle.com, and we’ll investigate and provide an update on your package as quickly as possible.
My product got damaged during shipment, what do I do?
My product got damaged during shipment, what do I do?
We’re so sorry to hear that your product was damaged during shipping. Please reach out to us as soon as possible wecare@o-valle.com with your order number, photos of the damage, and any other details. We’ll take care of it for you, either by issuing a replacement or a full refund, depending on what you prefer.
Your satisfaction is our priority, and we’ll make sure to get it sorted quickly!
RETURNS & EXCHANGES
What is your return policy?
What is your return policy?
We’re proud of the quality of our products, and we want you to be happy with your purchase. You can return qualifying items within 30 days of delivery for a full refund to your original payment method. Shipping fees are non-refundable. If you paid with a gift card and another form of payment, your refund will first be applied to the gift card, and any remaining balance will go back to the secondary payment method.
I'm not satisfied with the product, what do I do?
I'm not satisfied with the product, what do I do?
We’re sorry to hear that the product didn’t meet your expectations. Your feedback is important to us, so please let us know the reason you’re not satisfied. To reduce waste and the carbon footprint, we offer you the option to donate the item to a local charity. Once we receive proof of the donation, we’ll issue a gift card or a refund, whichever you prefer.
How do I make a return or exchange?
How do I make a return or exchange?
Returning or exchanging an item is simple! All you need is your order number and the shipping zip code from your confirmation email. Once you’ve started the return or exchange process, we’ll send you a prepaid shipping label. Need more labels? Just reach out to us wecare@o-valle.com with your order number and items.
Please be sure to use any original packaging to ensure your items return safely.
Will the gifter be notified of my return/exchange?
Will the gifter be notified of my return/exchange?
Nope! Your gift giver won’t be notified if you return or exchange a gift, or if you’re issued a gift card.
When will I receive my refund or exchange?
When will I receive my refund or exchange?
Our return processing may take a little extra time, please allow 7-10 business days for processing.
Refunds: after we receive your return, we’ll send an email confirmation to let you know it’s been processed.
Exchanges: once your return is received, we’ll process the new order and send you an order confirmation email.
Store credit: we’ll email you a digital gift card after we process your return, which you can use for your next purchase.
Who do I contact if I have questions about a return?
Who do I contact if I have questions about a return?
If you have any questions or need assistance, email our Customer Experience team wecare@o-valle.com between 9AM and 5PM, Monday through Friday. We’ll get back to you within 2 business days, and we’re happy to help!